Refund policy

Return & Refund Policy

Last Updated: 10 November 2026

At TAVESSELLE, customer satisfaction is important to us. We want you to shop with confidence and enjoy your purchase.

1. 30-Day Return Policy

We offer a 30-day return policy from the date you receive your order.

To qualify for a standard change-of-mind return:

  • Items must be unused and unworn.
  • Products must be in their original condition.
  • Original packaging should be included where reasonably possible.
  • Proof of purchase or your order number must be provided.

2. How to Request a Return

To request a return:

  1. Contact us at Help@tavesselle.com.
  2. Include your order number and reason for the return.
  3. Wait for our return instructions.
  4. Send the product to the authorised return address provided.

Please contact us before sending any products back.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method.

Refund processing times may vary depending on your payment provider or bank.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us with your order number and photographs showing the issue.

We will review your request and arrange an appropriate solution in accordance with applicable consumer protection laws.

5. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed or required by applicable law.

For faulty, damaged or incorrect items, reasonable return costs will be covered where required by law.

6. Exchanges

If you would like a different size or product, please contact our customer support team.

Exchanges are subject to availability.

7. UK Customer Rights

UK customers purchasing online generally have a statutory 14-day cancellation period after receiving their goods.

After notifying the retailer of cancellation, customers generally have a further 14 days to return the goods.

Our 30-day return policy does not replace or reduce these statutory rights.

8. International Customers

Customers outside the UK retain any applicable cancellation, return and refund rights under their local consumer protection laws.

9. Contact Us

For return and refund enquiries:

TAVESSELLE
Email: Help@tavesselle.com